Shipping Policy

Thank you for shopping at Doitava. To ensure your order arrives smoothly and safely, we have established clear shipping policies. Please read the following information carefully before placing your order.

1. Order Processing Time

We understand your excitement to receive your items, and we strive to process every order as quickly as possible.

• Processing Time: All orders will be packed and shipped within 1-3 business daysafter successful payment (excluding holidays and special circumstances).
• Order Confirmation: Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your package's journey in real-time.
• Note: During peak shopping seasons (e.g., Singles' Day, Black Friday) or extreme weather conditions, processing times may be slightly extended. We appreciate your understanding.

2. Shipping Methods & Delivery Times

We partner with reliable global carriers to ensure your package is delivered safely. Estimated delivery times based on your region are as follows:

These are estimated times only. Actual delivery may vary due to customs clearance, flight schedules, and local courier performance.

3. Shipping Costs

Free shipping worldwide

Note: The total order value refers to the subtotal of items, after any discounts or coupons have been applied, and typically excludes taxes.

4. Duties & Taxes

• International orders may be subject to import duties, VAT, or customs clearance fees upon arrival in the destination country. These charges are the responsibility of the recipient.
• Doitava has no control over and cannot predict the amount of these fees. We recommend contacting your local customs office for more information before placing your order.

5. Shipping Delay Disclaimer

Important Notice Regarding Pandemics and Force Majeure:

Due to the ongoing global pandemic and related prevention policies, some regions may experience reduced freight capacity or delivery delays affecting international flights, port operations, and local delivery services.

If your area is affected by the pandemic, tracking information for your package may update more slowly than usual, and the actual delivery time may exceed the estimated times provided above. We understand your anticipation and are committed to monitoring the shipping status closely, coordinating with our carriers to facilitate delivery as quickly as possible.

We sincerely appreciate your understanding in the event of delays caused by such force majeure circumstances. We also encourage you to check for updates from your local carrier or track your package in real-time using the provided tracking number.

6. Order Tracking & Inquiries

If you have any questions about your order status or shipping, please feel free to contact us:

• Pre-Shipment Inquiries: Questions regarding order processing progress.
• Post-Shipment Inquiries: Please first track your package using the tracking number provided. If you encounter any issues (e.g., no updates for an extended period, lost package), please contact us promptly.

Contact Information:
Email: customer@doitava.com
Thank you again for your patience and support. Happy shopping!