Return Policy

At Doitava, we want every unboxing to feel joyful. But we also understand that online shopping can sometimes lead to mismatches — maybe the color feels different, the size isn’t quite right, or it simply doesn’t meet your expectations. No worries. We offer a clear, friendly, and reassuring return policy designed to make your shopping experience stress‑free.

1. Return & Exchange Eligibility

✔ 15‑Day Worry‑Free Returns (No Reason Needed)

If you’re not fully satisfied with your purchase, you may request a return or exchange within 15 calendar days from the delivery date. No complicated explanations required — we want you to shop with confidence.

✔ Quality Issues

If your item arrives damaged, defective, or with functional problems, we will cover all return shipping costs. Please contact us within 48 hours of delivery and include photos or videos as proof.

✔ Wrong / Missing Items

If you received the wrong product or something is missing, contact us immediately. We will resend the correct item or arrange a return at no cost to you.

✔ To qualify for a return or exchange, items must:

• Remain in original condition with all tags attached

• Include all original packaging and accessories

• Be returned within the valid time window

2. Items Not Eligible for Return or Exchange

To keep everything transparent, the following items cannot be returned or exchanged:

• Requests submitted after the 15‑day window

• Items that show signs of use, washing, wear, or intentional damage

• Items with removed tags or missing packaging

• Items that cannot be resold due to severe damage

• Items returned without prior authorization from customer service

3. Return Shipping Costs

Quality Issues / Our Mistake

• Please prepay the return shipping fee.

• Once we receive and verify the item, we will refund the shipping cost along with your product refund.

• Standard shipping is recommended; we cannot reimburse expedited shipping unless pre‑approved.

15‑Day No‑Reason Returns

• Return shipping is paid by the customer.

• If you request an exchange, the shipping cost for the new item is also paid by the customer.

• Any original shipping fee from your order (if applicable) will be deducted from the refund.

4. Return & Refund Process

Step 1: Contact Customer Service Email us at customer@doitava.com Subject: Return Request + Order Number Please include: order number, item name, reason for return, and photos (if reporting quality issues).

Step 2: Wait for Approval Our team will reply within 24 hours (business days) with a return authorization number. Please do not ship the item back before receiving authorization — unauthorized returns cannot be processed.

Step 3: Ship the Item Back Pack the item securely in its original condition. Include your order number inside the package. We will provide the return address via email.

Step 4: Inspection & Refund Once we receive your package, inspection will take 3–5 business days.

• If approved: We will issue a refund to your original payment method. Your bank or payment provider may require 3–15 business days to complete the transaction.

• If not approved: We will contact you. You may choose to have the item returned to you at your own cost.

5. Refund Information

• Refunds are issued to the original payment method used at checkout.

• If you used a coupon or promotional discount, the refund amount will be adjusted accordingly.

• For any questions, feel free to contact our customer service team.

We’re Here for You

Your trust means everything to us. We promise:

• Clear and simple return steps

• No hidden fees

• No unnecessary obstacles

• A shopping experience that feels safe and worry‑free

If you need help, reach us anytime at: 📧 customer@doitava.com

Thank you for choosing Doitava — we’re always here to support you.